This privacy policy (“Policy”) will help you understand how ElPrinter/Condize (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use elprinter.com (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

Who we are

ElPrinter, part of Condize’s network and projects. An online website to provide printing on-demand service all over Egypt

Our website address is https://elprinter.com.

Condize’s website address is: https://condize.com

What personal data we collect and why we collect it

Contact forms

When you contact us, your inquiry is submitted to our team and we use it to reply to you and better know our customers

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • Your language preferences, to display it site-wide

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, unless you ask us not to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

Analytics

ElPrinter.com is being tracked by Google Analytics and Facebook Pixels

Please refer to their websites for more info

https://policies.google.com/privacy

https://www.facebook.com/business/m/privacy-and-data

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

YOUR DATA IS NOT BEING SHARED WITH ANY 3RD PARTIES.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see AND EDIT their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. if you need to delete your data just drop an email to Support@elprinter.com

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Phone Number is passed through Google to verify your identity

Additional information

How we protect your data

Your data is being stored safely with encryption for sensitive data, Nobody has access to your sensitive data

What third parties we receive data from

Your data may be shared with Condize’s network of websites and services.

Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.