Refund and Returns Policy
Effective Date: March 14, 2026
At ElPrinter.com, many of our products are custom printed. Because of this, some orders are not eligible for returns or refunds. Please review the policy below before placing an order.
1. Custom Products (Stickers & Custom Prints)
We do not offer returns or refunds for customized products.
This includes:
Custom stickers
Custom credit card skins
Any item printed using a design uploaded by the customer
Because these products are made specifically for you, all sales are final once production begins.
Please make sure that:
your design is correct
your dimensions are accurate
your order details are final
before completing checkout.
2. Non-Custom Products
Some products may be sold without customization.
These items may be returned if they meet the following conditions:
the return request is made within 14 days of delivery
the item is unused and in original condition
the item is returned in its original packaging
Customers may be responsible for return shipping costs unless the item arrived damaged or defective.
3. Sale Items
Items purchased during a sale or promotional discount are not eligible for returns or refunds.
All sale purchases are final.
4. Damaged or Defective Items
If your order arrives damaged or defective, we will gladly replace it.
Please contact us within 48 hours of delivery and include:
your order number
clear photos of the damaged item
photos of the packaging (if applicable)
Once confirmed, we will send a replacement product.
Contact:
Email: exchange@elprinter.com
5. Exchanges
We only replace items if they are:
damaged during shipping, or
defective due to a printing issue.
We do not offer exchanges for:
incorrect orders placed by the customer
design mistakes in uploaded artwork
color differences caused by screen displays.
6. Refund Processing
If a refund is approved, it will be issued through the original payment method.
Processing times may vary depending on the payment provider.
7. Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again.
Contact your credit card provider. Refund posting times may vary.
Contact your bank to check for pending transactions.
If you have completed these steps and still have not received your refund, please contact us.
Email: refunds@elprinter.com
8. Contact Information
If you have questions about returns, replacements, or refunds, please contact us.
General Support: support@elprinter.com
Exchanges: exchange@elprinter.com
Refunds: refunds@elprinter.com
Phone: 01556004220
Administrative Address:
26th of July Corridor, Sheikh Zayed
